Terms of service
Tarikh berkuat kuasa: 14 Ogos 2026
Terma Perkhidmatan
1. Pihak dan peranan
PicksbyCos ialah perkhidmatan personal shopper pra-tempahan dan nama dagangan Coslabmall Enterprise (No. SSM 202203300544 / 003451132-A). Coslabmall menerima arahan pelanggan, mengutip bayaran, mendapatkan produk daripada peruncit pihak ketiga bebas dan mengatur penghantaran. Bagi pesanan picksbycos.com, Coslabmall ialah pedagang kontrak yang bertanggungjawab bagi perkhidmatan personal shopper, pemenuhan, sokongan, bayaran balik dan jaminan nyata PicksbyCos.
PicksbyCos/Coslabmall bukan pengilang, pemilik jenama atau pengedar sah melainkan dinyatakan. Penerangan ini tidak mengecualikan apa-apa status atau tanggungjawab yang dikenakan undang-undang. Sandigi Solutions menyediakan teknologi laman web dan perkhidmatan operasi; ia bukan penjual, penerima bayaran atau pembuat keputusan tuntutan.
2. Pesanan, harga dan sumber
Dengan membuat pesanan, pelanggan meminta kami mendapatkan item dinyatakan dan bersetuju dengan polisi yang dipaparkan. Harga boleh merangkumi kos produk, sumber, pengendalian dan logistik. Jumlah penuh ditunjukkan sebelum checkout. Pesanan tertakluk penerimaan, ketersediaan dan semakan risiko. Kami boleh menolak atau membatalkan pesanan atas sebab munasabah seperti ralat nyata, stok, risiko penipuan, sekatan undang-undang atau ketidakupayaan sumber; amaun yang tidak dapat dipenuhi akan dibayar balik.
Sumber hanya daripada peruncit fizikal disahkan atau saluran dalam talian rasmi disahkan. Pengganti memerlukan kelulusan bertulis pelanggan. Pembatalan dan masa produk dianggap diperoleh dikawal oleh Dasar Pra-tempahan.
3. Produk dan maklumat
Kami berusaha memastikan maklumat tepat, tetapi warna skrin, pembungkusan pengilang dan butiran kecil boleh berubah. Perubahan tidak material bukan ketidakpatuhan. Pelanggan bertanggungjawab menyemak ramuan, alergen, kesesuaian, arahan penggunaan dan nasihat profesional. Tiada kandungan laman ialah nasihat perubatan. Semua hak tanda dagangan dan bahan jenama milik pemilik masing-masing.
4. Tuntutan dan tanggungjawab
Tuntutan rasmi hanya melalui admin@picksbycos.com. Had masa, bukti, pemulangan wajib, siasatan dan remedi ditetapkan dalam Dasar Bayaran Balik, Dasar Penghantaran dan Jaminan Keaslian 10x. Pelanggan mesti mengurangkan kerugian dan tidak terus menggunakan produk selepas isu dikenal pasti.
Setakat dibenarkan undang-undang, kami tidak bertanggungjawab bagi kerugian tidak langsung, kehilangan keuntungan atau penggunaan yang bercanggah dengan arahan. Tiada terma mengecualikan penipuan, kecuaian yang tidak boleh dikecualikan, atau hak pengguna mandatori.
5. Undang-undang dan versi
Terma ditadbir undang-undang Malaysia. Versi polisi yang dipaparkan dan diterima pada tarikh pesanan mengawal pesanan itu, kecuali perubahan diwajibkan undang-undang. Jika bertindih: Jaminan Keaslian mengawal tuntutan 10x; Dasar Bayaran Balik mengawal pulangan lain; Dasar Penghantaran mengawal penghantaran; Dasar Pra-tempahan mengawal sumber/pembatalan; Terma ini mengawal perkara lain. Hak kepada Tribunal Tuntutan Pengguna atau remedi mandatori lain kekal.
6. Ringkasan Jaminan Keaslian 10x
Tuntutan hanya melalui e-mel dalam 7 hari kalendar selepas penghantaran, bagi pembeli asal dan pembelian terus picksbycos.com. Pemulangan produk/pembungkusan wajib apabila diarahkan. Jika siasatan kami mengesahkan tiruan, jumlah pampasan ialah 10x amaun bersih item termasuk bayaran balik asal, diproses dalam 30 hari bekerja selepas syarat lengkap. Jaminan Keaslian penuh mengawal.
Effective date: 14 August 2026
Terms of Service
1. Parties and roles
PicksbyCos is a pre-order personal-shopping service and trading name operated by Coslabmall Enterprise (SSM 202203300544 / 003451132-A). Coslabmall accepts customer instructions, collects payment, sources products from independent third-party retailers, and arranges delivery. For picksbycos.com orders, Coslabmall is the contracting merchant responsible for the personal-shopping service, fulfilment, support, refunds, and express PicksbyCos guarantees.
PicksbyCos/Coslabmall is not the manufacturer, brand owner, or an authorised distributor unless stated. This description does not exclude any status or responsibility imposed by law. Sandigi Solutions provides website technology and operational services; it is not the seller, payment recipient, or claim decision-maker.
2. Orders, price, and sourcing
By ordering, the customer asks us to source the stated item and accepts the displayed policies. Prices may combine product, sourcing, handling, and logistics costs. The full total is shown before checkout. Orders remain subject to acceptance, availability, and risk review. We may reasonably reject or cancel for an obvious error, stock failure, fraud risk, legal restriction, or inability to source; unfulfilled amounts will be refunded.
We source only from verified physical retailers or verified official online channels. A substitute requires the customer's written approval. Cancellation and when an item becomes sourced are governed by the Pre-order Policy.
3. Products and information
We aim for accurate information, but screen colour, manufacturer packaging, and minor details can change. A non-material change is not non-conformity. Customers must check ingredients, allergens, suitability, instructions, and professional advice. Site content is not medical advice. Trademarks and brand materials belong to their owners.
4. Claims and liability
Formal claims are made only through admin@picksbycos.com. Deadlines, evidence, mandatory returns, investigation, and remedies are in the Refund Policy, Shipping Policy, and 10x Authenticity Guarantee. Customers must mitigate loss and stop using a product once an issue is identified.
To the extent allowed by law, we are not responsible for indirect loss, lost profit, or use contrary to instructions. Nothing excludes fraud, liability that cannot legally be excluded, or mandatory consumer rights.
5. Law and versions
Malaysian law governs. The policy version displayed and accepted on the order date governs that order, except where law requires a later change. If policies overlap: the Authenticity Guarantee controls 10x claims; Refund controls other returns; Shipping controls delivery; Pre-order controls sourcing/cancellation; these Terms control the remainder. Rights to the Tribunal for Consumer Claims or other mandatory remedies remain.
6. 10x Authenticity Guarantee summary
Claims are by email within 7 calendar days after delivery, for the original purchaser and direct picksbycos.com purchases only. Product/packaging return is mandatory when instructed. If our investigation confirms a counterfeit, total compensation is 10x the net item amount inclusive of its original refund, processed within 30 working days after requirements are complete. The full Authenticity Guarantee controls.
