Soalan Lazim

Tarikh berkuat kuasa: 14 Ogos 2026 / Effective date: 14 August 2026

Soalan Lazim / FAQ

Apakah peranan PicksbyCos? / What is PicksbyCos's role?

PicksbyCos ialah perkhidmatan personal shopper pra-tempahan di bawah Coslabmall Enterprise. Kami menerima pesanan dan bayaran, mendapatkan produk daripada peruncit pihak ketiga disahkan dan mengatur penghantaran. Kami bukan pengilang, pemilik jenama atau pengedar sah kecuali dinyatakan. / PicksbyCos is Coslabmall Enterprise's pre-order personal-shopping service. We accept orders and payment, source from verified third-party retailers, and arrange delivery. We are not the manufacturer, brand owner, or an authorised distributor unless stated.

Adakah semua produk pra-tempahan? / Are all products pre-order?

Ya, kecuali item jelas ditanda tersedia. Bayaran penuh diperlukan. Anggaran sumber/penghantaran dipaparkan semasa membeli dan bukan tarikh jaminan. / Yes, unless clearly marked available. Full payment is required. Sourcing/delivery estimates are shown when buying and are not guaranteed dates.

Dari mana produk diperoleh? / Where are products sourced?

Daripada peruncit fizikal disahkan atau saluran dalam talian rasmi disahkan. Kami menyimpan rekod sumber. Kami tidak menggunakan penjual individu atau pasaran tidak sah. / From verified physical retailers or verified official online channels. We retain sourcing records. We do not use individual sellers or unauthorised marketplaces.

Jika produk tiada stok? / What if an item is unavailable?

Kami hanya akan mengganti dengan produk daripada sumber disahkan selepas persetujuan bertulis anda. Jika tidak, item tidak tersedia dibayar balik. / We substitute only from a verified source after your written approval. Otherwise the unavailable item is refunded.

Bagaimana tuntutan dibuat? / How do I claim?

E-mel admin@picksbycos.com. Media sosial, WhatsApp, komen dan panggilan tidak membuka tuntutan rasmi. Produk salah/rosak/cacat: 3 hari kalendar selepas penghantaran. Keaslian 10x: 7 hari kalendar. Parcel hilang/status dihantar dipertikai: 7 hari kalendar. / Email admin@picksbycos.com. Social media, WhatsApp, comments, and calls do not open a formal claim. Wrong/damaged/defective: 3 calendar days after delivery. 10x authenticity: 7 calendar days. Missing/disputed delivered parcel: 7 calendar days.

Adakah produk perlu dipulangkan? / Must the product be returned?

Ya, pemulangan adalah wajib apabila diarahkan untuk siasatan fizikal. Serahkan produk dan pembungkusan kepada penghantar ditetapkan dalam 7 hari kalendar selepas arahan. Tanpa pulangan, kami tidak dapat mengesahkan tuntutan promosi atau sukarela. / Yes, return is mandatory when instructed for physical investigation. Hand the product and packaging to the designated carrier within 7 calendar days after instructions. Without return, we cannot verify a promotional or voluntary claim.

Bagaimana Jaminan Keaslian 10x berfungsi? / How does the 10x Guarantee work?

Jika siasatan kami mengesahkan produk dikembalikan adalah tiruan, jumlah pampasan ialah 10x amaun bersih item, termasuk bayaran balik asal. Ia untuk pembeli asal, pembelian terus picksbycos.com dan satu tuntutan setiap unit. Bayaran diluluskan diproses dalam 30 hari bekerja selepas syarat bayaran lengkap. / If our investigation confirms the returned product is counterfeit, total compensation is 10x the net item amount, inclusive of its original refund. It is for the original purchaser, direct picksbycos.com purchases, and one claim per unit. Approved payment is processed within 30 working days after payment requirements are complete.

Adakah semua produk halal? / Are all products halal?

Hanya produk dengan pensijilan atau kenyataan halal yang jelas patut dianggap halal. Semak halaman produk/label dan hubungi kami sebelum membeli jika ini penting. / Only products with clear halal certification or statements should be treated as halal. Check the product page/label and contact us before buying if this matters.

Polisi penuh mengatasi ringkasan FAQ ini. / The full policies prevail over this FAQ summary.