Penghantaran & Pemulangan

Tarikh berkuat kuasa: 14 Ogos 2026 / Effective date: 14 August 2026

Penghantaran & Pemulangan / Shipping & Returns

Kami menghantar dalam Malaysia. Kos dan anggaran dipaparkan sebelum atau semasa checkout. Anggaran merangkumi sumber pra-tempahan dan penghantaran serta bukan tarikh jaminan. / We ship within Malaysia. Charges and estimates are shown before or during checkout. Estimates include pre-order sourcing and delivery and are not guaranteed dates.

Tuntutan rasmi hanya melalui admin@picksbycos.com: 3 hari kalendar bagi produk salah/rosak/cacat; 7 hari bagi parcel hilang/status dihantar dipertikai; 7 hari bagi tuntutan keaslian. WhatsApp atau media sosial tidak membuka tuntutan. / Formal claims are only by email: 3 calendar days for wrong/damaged/defective products; 7 days for missing/disputed delivered parcels; 7 days for authenticity claims. WhatsApp or social media does not open a claim.

Pemulangan produk dan pembungkusan adalah wajib apabila kami memerlukan pemeriksaan. Ia mesti diserahkan kepada penghantar ditetapkan dalam 7 hari kalendar selepas arahan. Kegagalan memulangkan menghalang pengesahan dan kelayakan tuntutan promosi/sukarela, tertakluk kepada hak undang-undang. / Product and packaging return is mandatory when inspection is required. It must be handed to our designated carrier within 7 calendar days after instructions. Failure to return prevents verification and eligibility for a promotional/voluntary claim, subject to statutory rights.

Bayaran balik biasa diluluskan diproses dalam 14 hari bekerja. Pampasan 10x diluluskan diproses dalam 30 hari bekerja selepas syarat lengkap. Polisi penuh mengawal. / Ordinary approved refunds are processed within 14 working days. Approved 10x compensation is processed within 30 working days after requirements are complete. The full policies control.