Refund policy
Tarikh berkuat kuasa: 14 Ogos 2026
Dasar Bayaran Balik dan Pemulangan
Dasar ini mengawal tuntutan selain tuntutan 10x. Untuk isu keaslian, rujuk Jaminan Keaslian 10x.
Had masa
- Produk salah, rosak, cacat atau berbeza secara material: e-mel dalam 3 hari kalendar selepas penghantaran direkodkan.
- Parcel hilang atau status “dihantar” dipertikai: e-mel dalam 7 hari kalendar selepas tarikh penghantaran jangkaan atau rekod “dihantar”, mengikut keadaan.
- Tukar fikiran: pembatalan PERCUMA sebelum produk dibeli di Korea seperti ditakrif dalam Dasar Pra-tempahan.
Saluran dan bukti
E-mel admin@picksbycos.com daripada e-mel pesanan atau berikan maklumat untuk mengesahkan pembeli asal. Sertakan nombor pesanan, produk, isu, gambar/video produk, label, pembungkusan dan label penghantaran. WhatsApp, media sosial, komen dan panggilan tidak membuka tuntutan rasmi. Masa penerimaan e-mel menentukan had masa. Jika maklumat tambahan yang munasabah tidak diberi dalam 7 hari kalendar selepas permintaan, tuntutan sukarela boleh ditutup, tertakluk kepada undang-undang.
Pemulangan wajib
Berhenti menggunakan, memindah, mengubah atau melupuskan produk selepas tuntutan. Apabila pemeriksaan fizikal diperlukan, produk dan pembungkusan berkaitan mesti diserahkan kepada penghantar yang kami tetapkan dalam 7 hari kalendar selepas arahan bertulis. Kegagalan memulangkan menghalang pengesahan dan menjadikan tuntutan sukarela tidak layak, kecuali disebabkan tindakan kami atau undang-undang menetapkan sebaliknya. Jangan hantar pulangan tanpa kebenaran atau secara COD.
Jika bukti awal munasabah menyokong produk salah, rosak, cacat atau berbeza secara material, kami menyediakan kaedah pulangan dan menanggung kos munasabah kaedah tersebut. Selepas pemeriksaan, remedi boleh berupa pembaikan, penggantian, penghantaran semula, kredit dengan persetujuan, atau bayaran balik, mengikut keadaan dan undang-undang.
Bayaran balik
Bayaran balik biasa yang diluluskan diproses dalam 14 hari bekerja dari tarikh terkemudian antara kelulusan bertulis dan penerimaan barang pulangan/butiran bayaran yang diperlukan. Bayaran balik biasanya ke kaedah asal. Tempoh bank selepas kami memproses di luar kawalan kami. “Hari bekerja” bermaksud Isnin–Jumaat, tidak termasuk cuti umum persekutuan Malaysia dan Kuala Lumpur.
Hak mandatori pengguna tidak terjejas.
Ringkasan Jaminan Keaslian 10x
Tuntutan e-mel dalam 7 hari kalendar selepas penghantaran; pembeli asal dan pembelian terus picksbycos.com sahaja. Pemulangan produk/pembungkusan wajib apabila diarahkan. Jika siasatan kami mengesahkan tiruan, jumlah pampasan ialah 10x amaun bersih item termasuk bayaran balik asal, diproses dalam 30 hari bekerja selepas syarat lengkap. Jaminan Keaslian penuh mengawal.
Effective date: 14 August 2026
Refund and Return Policy
This policy governs claims other than 10x claims. For authenticity issues, see the 10x Authenticity Guarantee.
Deadlines
- Wrong, damaged, defective, or materially not-as-described product: email within 3 calendar days after recorded delivery.
- Missing parcel or disputed “delivered” status: email within 7 calendar days after the expected delivery date or delivered event, as applicable.
- Change of mind: free cancellation before the product is purchased in Korea, as defined in the Pre-order Policy.
Channel and evidence
Email admin@picksbycos.com from the order email or provide information verifying the original purchaser. Include the order number, product, issue, and clear photos/video of the product, labels, packaging, and shipping label. WhatsApp, social media, comments, and calls do not open a formal claim. The email receipt timestamp controls the deadline. If reasonably requested information is not supplied within 7 calendar days, a voluntary claim may be closed, subject to law.
Mandatory return
Stop using, transferring, altering, or disposing of the product after claiming. Where physical inspection is needed, the product and relevant packaging must be handed to our designated carrier within 7 calendar days after written instructions. Failure to return prevents verification and makes a voluntary claim ineligible, unless caused by us or the law requires otherwise. Do not make an unauthorised or cash-on-delivery return.
Where initial evidence reasonably supports a wrong, damaged, defective, or materially different product, we provide the return method and bear its reasonable cost. After inspection, the remedy may be repair, replacement, redelivery, agreed credit, or refund, depending on the circumstances and law.
Refunds
Ordinary approved refunds are processed within 14 working days from the later of written approval and receipt of required returned goods/payment details. Refunds normally go to the original method. Bank processing time after our instruction is outside our control. “Working day” means Monday–Friday excluding Malaysian federal and Kuala Lumpur public holidays.
Mandatory statutory consumer rights remain unaffected.
10x Authenticity Guarantee summary
Email within 7 calendar days after delivery; original purchaser and direct picksbycos.com purchases only. Product/packaging return is mandatory when instructed. If our investigation confirms a counterfeit, total compensation is 10x the net item amount inclusive of its original refund, processed within 30 working days after requirements are complete. The full Authenticity Guarantee controls.
