Shipping policy
Tarikh berkuat kuasa: 14 Ogos 2026
Dasar Penghantaran
Kami menghantar dalam Malaysia sahaja. Pilihan, kos dan anggaran penghantaran yang terpakai dipaparkan sebelum atau semasa checkout. Penghantaran percuma ke Semenanjung Malaysia boleh diberikan bagi pesanan layak RM200 ke atas selepas diskaun, jika ditunjukkan semasa checkout.
Oleh sebab model pra-tempahan personal shopper, anggaran merangkumi tempoh mendapatkan produk dan penghantaran. Ia bukan tarikh jaminan. Kelewatan boleh berlaku akibat stok peruncit, perjalanan, kastam, cuaca, musim puncak atau kurier. Jika perubahan material berlaku sebelum penghantaran, kami akan memaklumkan pelanggan melalui butiran hubungan pesanan.
Pelanggan bertanggungjawab memberi nama, nombor telefon dan alamat lengkap yang betul. Kos penghantaran semula akibat maklumat pelanggan yang salah atau kegagalan menerima parcel boleh dikenakan kepada pelanggan. Jika produk yang dihantar salah, rosak, cacat atau berbeza secara material, kami akan mengatur kaedah pulangan/penghantaran semula yang munasabah tanpa mengenakan kos tersebut kepada pelanggan apabila tuntutan awal disokong.
Risiko pemilikan fizikal berpindah apabila parcel dihantar ke alamat yang diberi atau penerima/ruang selamat yang dibenarkan. Ini tidak mengecualikan tanggungjawab kami bagi parcel hilang, penghantaran salah atau hak mandatori lain.
Untuk parcel hilang atau status dihantar yang dipertikai, e-mel admin@picksbycos.com dalam 7 hari kalendar selepas tarikh penghantaran jangkaan atau rekod “dihantar”. Sertakan nombor pesanan dan maklumat berkaitan. Mesej sosial atau WhatsApp tidak membuka tuntutan rasmi.
Effective date: 14 August 2026
Shipping Policy
We ship within Malaysia only. Applicable options, charges, and delivery estimates are displayed before or during checkout. Free delivery to Peninsular Malaysia may apply to eligible orders of RM200 or more after discounts where shown at checkout.
Because this is a pre-order personal-shopping model, estimates include sourcing and delivery time and are not guaranteed dates. Retailer stock, travel, customs, weather, peak periods, or carriers may cause delay. If a material change arises before dispatch, we will contact the customer using the order details.
The customer must provide a correct full name, telephone number, and address. Redelivery costs caused by incorrect customer details or failure to receive may be charged to the customer. Where the product sent is wrong, damaged, defective, or materially different, we will arrange a reasonable return/redelivery method without charging that cost to the customer when the initial claim is supported.
Physical risk passes when the parcel is delivered to the supplied address or an authorised recipient/safe place. This does not exclude our responsibility for a lost parcel, wrong delivery, or other mandatory rights.
For a missing parcel or disputed delivered status, email admin@picksbycos.com within 7 calendar days after the expected delivery date or delivered event. Include the order number and relevant details. Social or WhatsApp messages do not open a formal claim.
